For players 21 and above

Play responsibly,
stay safe

kirkya official believes that betting and casino games are a form of entertainment — not a burden. That is why we maintain a range of tools and support services to ensure a safe environment for every member.

For players aged 21 and above only

Our Commitment

Why kirkya official places the highest importance on responsible gaming

Before registering and managing an account at kirkya official, every member is encouraged to read our Terms and Conditions carefully. They clearly explain how deposits, withdrawals, and bonuses work, and under what circumstances restrictions may be placed on an account.

Betting or casino games should not be seen as a way to solve financial problems. They are for entertainment only. If you lose, trying to recover losses by placing more bets repeatedly is one of the main signs of problem gambling. We want every member to play with awareness and within their limits.

In accordance with our Privacy Policy, members' personal information is kept secure. Requests for self-exclusion or limit-setting are handled with complete confidentiality.

For answers to common questions, visit our FAQ page — it contains detailed information on account management, payment methods, and safety tools.

Safety Tools

Set your own gaming limits

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it is subject to a waiting period.

Session Time Limit

Decide in advance how long you will play in one sitting. Once the set time is up, you will be logged out of your account automatically.

Take a Break

Take a temporary break ranging from 24 hours to 30 days. During this time you will not be able to log in or place bets.

Self-Exclusion

Choose self-exclusion to keep your account closed for an extended period. Promotional messages will not be sent during the exclusion period either.

Loss Limit

Set a maximum amount you are willing to lose within a given period. Once the limit is reached, betting will stop automatically.

Reality Check

You will receive a notification at regular intervals — showing a brief summary of how long you have been playing and how much you have deposited.

To activate these tools, contact our 24/7 live chat or email support. The support team can assist in both Bengali and English.

Warning Signs of a Problem

Seek help immediately if you notice these signs

You are spending beyond your budget — taking money from essential bills or family expenses for betting.
You keep coming back to recover losses and place larger bets each time.
You have tried to stop playing but could not — you are losing control over yourself.
You are hiding your gambling from family or friends, or lying about it.
Work, studies, or relationships are suffering because most of your time is going into betting or gaming.
You feel anxiety, irritability, or mental restlessness when you cannot play.
You are continuing to bet by taking loans or using up savings.

Check Yourself

Ask yourself the following questions — answer honestly

Did you spend more than your set budget last month?

Did you want to stop playing but fail to do so at least once?

After a loss, did you place even larger bets on the same day?

Has a family member or someone close to you expressed concern about your gambling habits?

Do you have difficulty feeling okay without betting or gaming?

If the answer to one or more of these questions is "yes", please contact us — we will help guide you toward the right support.

Where to Get Help

If you cannot manage on your own, reach out to the following resources

kirkya official Live Chat

Contact our 24/7 live chat support. You can request self-exclusion, limit-setting, or account closure — in Bengali.

Email Support

Send any responsible gaming request by email. Our support team assists in both Bengali and English and handles every request with confidentiality.

Family and Loved Ones

Talk openly with a trusted family member or friend. Their support can often be the most effective first step.

Professional Counselling

Consult a mental health specialist or a behavioural addiction specialist. This service is available at various government and private hospitals in Bangladesh.

Support Groups

Connect with others who are facing similar challenges. Sharing experiences with one another can help reduce stress.

Educational Resources

Read materials from trusted health organisations to learn more about addiction and responsible gambling. Awareness is the best form of prevention.

Protection of Minors

This site is strictly prohibited for anyone under 21 years of age

kirkya official strictly enforces the 21+ age limit. Age is verified at registration and identity documents may be requested at any time. If a member is found to be underage, the account will be closed immediately.

If there are children or teenagers in your household, keep your device password-protected and do not leave it unattended while logged in to your account. Use parental control software if needed.

Opening an account on behalf of a minor or helping a minor participate in gaming is a direct violation of our Terms and Conditions and may also be punishable by law.

Frequently Asked Questions

Frequently Asked Questions on Responsible Gaming

Yes. Any balance remaining in your account before self-exclusion is activated can be withdrawn according to the applicable rules. No bonuses or promotional offers will be added during the exclusion period.

A request to lower a deposit limit takes effect immediately. However, increasing a limit has a set waiting period — to prevent impulsive decisions.

No. When the period ends, the account does not reopen automatically. The member must contact our support team directly and request reactivation. A reflection period is also applied at that point.

Accounts are not closed based on a direct request from a third party. However, if you are willing to seek help and contact our support team with the assistance of a family member, we can work together to take the right steps.

You can set the interval yourself — 30 minutes, 1 hour, or any frequency you prefer. Each notification shows a summary of how long you have been playing and how much you have deposited.

No, all responsible gaming tools at kirkya official are completely free. Any member can activate these features at any time.

Play responsibly, stay safe